Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties.
We may collect this information when you:
Collection for work and screening requirements
In addition, when a person applies for a job or otherwise applies to work with us, or when a person requires access to secure parts of our business, we may collect the following additional information:
For persons who apply to work with us or who require access to secure parts of our business, we may collect this information either directly from you, or from publicly available records, recruitment consultants, your referees, your previous employers, organisations that provide labour hire services, organisations that undertake working and criminal history assessments and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment, engage you under a contract, or allow you to access our business.
If you are listed as a reference, or if you have been named as having a close relationship or affiliation with a person who has applied to work with us or access our business, we may collect your personal information from the person who has provided that information and is the subject of that application, or from publicly available records, organisations that undertake working and criminal history assessments and others who may be able to provide information to us to assist in our decision on the application.
We may collect, hold, use and disclose your personal information for the following purposes:
For persons who have applied to work with us or who require access to our business, we do this in order to maintain the high security standards for our business and because we must comply with strict requirements to conduct screening assessments and obtain security clearances for individuals and organisations who may obtain access to security classified information or resources that must be safeguarded.
Disclosure of Government Related Identifiers
In Australia, Government Related Identifiers are defined in the Privacy Act and include your tax file number, driver licence number, motor vehicle registration number, vehicle plate number and passport number. We are required to comply with laws relating to the collection, storage, use and disclosure of Government Related Identifiers. We will only use and disclose Government Related Identifiers that you provide to us in accordance with the law.
Disclosure of personal information overseas
We may disclose your personal information overseas to our third party suppliers for due diligence screening and training purposes, and between CCL Secure companies in limited circumstances. Our third party suppliers are located in the United Kingdom, United States of America and other countries, and CCL Secure companies are located in Australia, the United Kingdom and Mexico. We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the relevant law.
The CCL Secure website is operated in the United Kingdom and bound by the UK Data Protection Act 2018 and the European Union General Data Protection Regulation. Our European Union General Data Protection Regulation Privacy Statement – can be found here:
We may collect personal information about you when you use and access our websites. We may record certain information about your use of our websites, such as that you have logged in, which pages you visit, what content or documents you access and download and when, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our websites that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
Our industry requires us to comply with strict security requirements and your security is our priority. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
For example, we:
In addition, we hold all physical, hard copies of your sensitive personal information in secure safes on our secure premises, only for the period of time permissible under relevant legislation. Although we take these reasonable steps, we cannot guarantee the security of your personal information.
You can access the personal information that we hold about you by contacting us using the contact information in the “Contact Us” section below. In some cases, we may not be able to provide access to certain personal information and when this is the case, we will tell you the reasons for not being able to provide this information. We may also need to verify your identity when you request your personal information.
If you consider that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
In Mexico, these rights are known as “ARCO”, through which you may “access”, “rectify”, “cancel” (request the removal of your personal information) or “oppose” (request that your personal information not be processed), in accordance with the relevant legislation in Mexico. You may make these requests of the CCL Secure company in Mexico by using the contact information in the “Contact Us” section below.
If you think that we have breached relevant legislation, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within 5 business days of receiving your complaint. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
|Vice President and Managing Director
PO Box 223 Craigieburn
Station Road, Wigton, Cumbria CA7 9BG,United Kingdom
|Vice President and Managing Director
Parque Industrial Querétaro, Santa Rosa Jáuregui, Querétaro, C.P. 76220, Querétaro, México
In Australia, if you are dissatisfied by the manner in which we handle your information, you can also send your complaint to the Office of the Australian Information Commissioner. The Commissioner can be contacted at:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Effective: December 2020